269bet Privacy Policy

1. Data Controller

For the purposes of this Privacy Policy, the data controller responsible for your personal information is 269bet, the online betting and gaming platform accessible at 269bet.bet. When this policy refers to "269bet", "we", "us", or "our", it refers to the 269bet platform and its operators.

If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data we hold about you, please contact us at [email protected]. All privacy-related enquiries are handled during our standard operating hours on Bangladesh Standard Time (BST, UTC+6).

2. Personal Data We Collect

269bet collects personal data from you in several ways: directly when you register or use the platform, automatically through your device and browser interactions, and from third-party payment processors during transaction verification. The categories of personal data we may collect are described below.

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  Identity Data

  Full name, date of birth, gender, national identification number (NID), passport number, or other government-issued identity document details provided during registration or KYC verification.
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  Contact Data

  Email address, mobile phone number, and residential address, including city (e.g., Dhaka, Chittagong, Sylhet) and postal code within Bangladesh.
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  Financial Data

  Payment method details including bKash, Nagad, Rocket, Upay, or bank account information used to process deposits and withdrawals in BDT (৳).
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  Transaction Data

  Records of all deposits, withdrawals, bets placed, game sessions, bonus redemptions, and account balance history associated with your 269bet account.
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  Technical Data

  IP address, browser type and version, device type, operating system, time zone setting, session duration, pages visited, and other technical identifiers collected automatically during platform use.
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  Cookie and Usage Data

  Data collected via cookies and similar tracking technologies regarding how you interact with the 269bet platform, including pages visited, features used, and time spent per session.
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  Communications Data

  Records of any correspondence between you and the 269bet support team, including emails, live chat transcripts, and complaint submissions.

3. How We Collect Your Data

3.1 Directly From You

We collect personal data directly from you when you register an account on 269bet, complete KYC verification, make a deposit or withdrawal, contact our support team, respond to surveys or promotions, or update your account profile settings.

3.2 Automatically

When you access and navigate the 269bet platform, we automatically collect Technical Data and Cookie and Usage Data through your browser and device. This data is collected using cookies, server logs, and similar technologies. For more information, see Section 8 (Cookies) of this policy.

3.3 From Third Parties

269bet may receive personal data about you from third-party payment processors (such as bKash and Nagad) for the purpose of verifying transactions, from identity verification service providers used in our KYC process, and from fraud prevention and anti-money-laundering screening services. We only receive data from third parties where we have a legitimate purpose for doing so and where it is proportionate to that purpose.

4. How We Use Your Personal Data

269bet uses your personal data only for specific, documented purposes. We will not use your data for purposes that are incompatible with those originally stated without first notifying you and, where required, obtaining your consent. The primary purposes for which we use personal data are as follows:

• Account registration and management: To create and maintain your 269bet account, verify your identity, and ensure the security of your account.
• Processing transactions: To process deposits and withdrawals via bKash, Nagad, Rocket, and other supported payment methods, and to maintain accurate financial records.
• Providing the Services: To enable you to place bets, play casino games, participate in promotions, and access all features of the 269bet platform.
• Customer support: To respond to your queries, investigate complaints, and resolve disputes in a fair and timely manner.
• Legal and regulatory compliance: To comply with applicable Know Your Customer (KYC), anti-money-laundering (AML), and responsible gaming obligations, including age verification for the 21+ requirement.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, account abuse, cheating, and other prohibited conduct on the platform.
• Platform improvement: To analyse usage patterns, identify technical issues, and improve the features, performance, and user experience of the 269bet platform.
• Marketing communications: Where you have given consent, to send you promotional offers, bonus notifications, and event updates relevant to your interests on 269bet. You may withdraw this consent at any time.
• Responsible gaming monitoring: To identify patterns of play that may indicate problem gambling behaviour and to apply responsible gaming tools where appropriate.

5. Legal Basis for Processing

269bet processes your personal data on the following legal bases:

5.1 Contractual Necessity

The majority of data processing on 269bet is necessary to perform the contract between 269bet and you as a registered player — that is, to deliver the betting and gaming Services you have signed up to use. This includes account management, transaction processing, and support services.

5.2 Legal Obligation

Some processing is required for 269bet to comply with applicable legal obligations, including identity verification, age confirmation (21+ requirement), financial record-keeping, and fraud and money-laundering prevention.

5.3 Legitimate Interests

269bet processes certain data on the basis of legitimate interests, including platform security, fraud detection, abuse prevention, and improving the quality of the Services. We conduct balancing assessments to ensure these interests do not override your rights and freedoms as a data subject.

5.4 Consent

Where processing is based on your consent — primarily for marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. To withdraw consent, contact [email protected].

6. Sharing Your Personal Data

269bet does not sell, rent, or trade your personal data to third parties for their independent commercial purposes. We may share your personal data in the following limited circumstances:

6.1 Payment Service Providers

We share financial data with payment processors — including bKash, Nagad, Rocket, Upay, Visa, and Mastercard — solely to process your deposit and withdrawal transactions. These providers are bound by their own privacy and security obligations and receive only the minimum data necessary to complete the transaction.

6.2 Identity Verification Providers

To fulfil our KYC obligations, 269bet may share identity documents and related data with third-party identity verification services. These providers process your data solely for verification purposes and are prohibited from using it for any other purpose.

6.3 Fraud Prevention and AML Services

269bet may share data with fraud prevention and anti-money-laundering screening services where we have a legitimate interest or legal obligation to do so. Information provided to these services may be used to prevent crime and may be retained by them in accordance with their own policies.

6.4 Legal and Regulatory Authorities

269bet may disclose personal data to law enforcement agencies, regulatory bodies, courts, or other public authorities where required to do so by law or where such disclosure is necessary to protect the rights, property, or safety of 269bet, our players, or the public.

6.5 Business Transfers

In the event that 269bet undergoes a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred to the successor entity as part of that transaction. You will be notified of any such transfer and any material change to this Privacy Policy that results from it.

7. Data Retention

269bet retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or accounting obligations. The general retention principles 269bet applies are as follows:

• Account data: Retained for the duration of your active account and for a period following account closure as required by applicable laws and our internal record-keeping obligations.
• Transaction records: Financial transaction records are retained for a minimum of five years from the date of each transaction, in line with standard financial record-keeping requirements.
• KYC and identity documents: Retained for a period following account closure as required by applicable anti-money-laundering regulations.
• Communications data: Support correspondence is typically retained for up to three years from the date of each interaction, unless a longer retention period is required by law or for dispute resolution purposes.
• Cookie and usage data: Session data is retained for the duration of the session; analytics data may be retained in aggregated, anonymised form for longer periods to support platform improvement.

When personal data is no longer required, 269bet securely deletes or anonymises it in accordance with our internal data management procedures.

8. Cookies and Tracking Technologies

8.1 What Are Cookies

Cookies are small text files placed on your device when you visit a website. They allow the website to recognise your device, remember your preferences, and collect information about how you interact with the site. 269bet uses cookies and similar technologies (such as local storage and session tokens) to operate the platform effectively and to improve your experience.

8.2 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the platform to function. These include session cookies that keep you logged in during your visit and security tokens that protect your account. These cookies cannot be disabled without impairing core platform functionality.
• Functional Cookies: Remember your preferences and settings (such as language preference and display options) to provide a more personalised experience during future visits.
• Analytics Cookies: Collect anonymous data about how visitors use the 269bet platform — such as which pages are visited most often and where users encounter errors — to help us improve the site's performance and usability.
• Security Cookies: Used to detect and prevent fraudulent activity, identify suspicious login attempts, and protect the integrity of your account and the platform as a whole.

8.3 Managing Cookies

You can control and delete cookies through your browser settings. Please note that disabling strictly necessary cookies may prevent you from logging in to or using core features of the 269bet platform. For information on how to manage cookies in your specific browser, refer to your browser's help documentation.

9. Your Data Rights

As a user of the 269bet platform, you have the following rights with respect to your personal data. To exercise any of these rights, please contact us at [email protected]. We will respond to all valid requests within a reasonable timeframe, typically within 30 days.

9.1 Right of Access

You have the right to request a copy of the personal data that 269bet holds about you. We will provide this information in a commonly used, machine-readable format where technically feasible.

9.2 Right to Rectification

If any personal data 269bet holds about you is inaccurate or incomplete, you have the right to request that it be corrected. Some information can be updated directly through your Account settings; for other changes, please contact our support team.

9.3 Right to Erasure

You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (and there is no other legal basis for processing), or where the data has been processed unlawfully. Please note that this right is subject to our legal and regulatory obligations — for example, we are required to retain financial records for a minimum period and cannot delete them early solely on request.

9.4 Right to Restrict Processing

In certain circumstances, you may request that 269bet restricts the processing of your personal data — for example, while the accuracy of data is being contested, or while an objection to processing is being assessed.

9.5 Right to Data Portability

Where processing is based on your consent or a contract, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format and to request that it be transmitted to another data controller where technically feasible.

9.6 Right to Object

You have the right to object to processing based on legitimate interests, including profiling, and to processing for direct marketing purposes. Where you object to direct marketing, we will cease processing your data for that purpose immediately.

10. Data Security

269bet implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include, but are not limited to:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the 269bet platform.
• Encrypted storage of sensitive personal and financial data at rest.
• Role-based access controls ensuring that only authorised personnel can access personal data, and only to the extent required for their role.
• Regular security audits and vulnerability assessments of the 269bet platform infrastructure.
• Two-factor authentication options available to all registered players to protect account access.
• Incident response procedures to detect, contain, and notify affected parties in the event of a data breach.

While 269bet takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. 269bet cannot guarantee absolute security and encourages all players to use strong, unique passwords and to keep their login credentials confidential.

11. Children and Minors

12. Updates to This Privacy Policy

269bet reviews and updates this Privacy Policy periodically to reflect changes in our data practices, legal obligations, or the Services we offer. When material changes are made, we will post the revised policy on this page with an updated effective date and, where practicable, notify registered players via the email address associated with their account.

Your continued use of the 269bet platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the revised policy, you should close your account and discontinue use of the platform.

13. Contact Us

For any privacy-related questions, data access requests, or concerns about how 269bet handles your personal information, please reach out to our team:

Please include "Privacy Request" in your subject line and provide sufficient information to verify your identity so that we can locate and action your request promptly.